General Services is directly responsible for the Lexington-Fayette Urban County Government's telecommunications, utilities and parking. Additionally, the Commissioner of General Services has responsibility for the divisions of Facilities and Fleet Management and Lexington Parks & Recreation.
Cable Franchise Renewal
If you live in Fayette County or have a cable-related complaint and/or comment that is NOT resolved by dealing directly with Time Warner Cable/Charter Spectrum (859) 514-1400 or Windstream (866) 455-5880, you may call LexCall at 311 or (859) 425-2255 or send an email.
Written comments can be sent to:
Lexington-Fayette Urban County Government
200 E. Main St.
Lexington, Ky. 40507
Be sure to include your name, address, telephone number and a description of the complaint and/or comment.
Cable Lexington FAQ
Q: What is Lexington’s role in regards to cable TV?
A: The Lexington-Fayette Urban County Government administers the franchises for cable television within Fayette County. This includes enforcing all provisions of the cable company's franchise agreement with Lexington, such as:
• Customer service;
• Assisting in the resolution of billing disputes and complaints;
• Company's use of the public right-of-way;
• Provision of the Public, Education and Government access channels.
Time Warner Cable (Charter Spectrum) and Windstream Kinetic have cable franchises in Fayette County.
Q: Is there cable competition in Lexington?
A: Lexington’s cable franchise agreement is not exclusive. Currently, two companies have cable franchises with Lexington, Time Warner Cable (Charter Spectrum) and Windstream Kinetic.
Q: What kind of complaints is Lexington unable to handle?
A: There are a number of complaints that cannot be resolved by Lexington. Those matters include lack of competition and channel lineups. Additionally, Lexington has no legal authority over Time Warner Cable (Charter Spectrum) or Windstream Communications internet and phone service, but can assist in resolving problems with those services.
Q: Why can’t subscribers pay for the channels they want?
A: This is the type of issue which would need to be addressed by the federal government. Congress has debated this issue for some time and although some bills have been proposed to address this issue, none have become law. Some program providers require contracts of cable providers to carry all of their channels and will not provide them on a per channel basis.
Q: What is the federal and/or state role in regulating cable?
A:The Federal Communications Commission is responsible for enforcing a variety of cable television regulations including: indecency and obscenity, commercial limits for children’s programming; cable home wiring issues; equipment compatibility and signal leakage from cable systems. The Public Service Commission for the Commonwealth of Kentucky does not currently regulate cable service.
It has been closed to the public for 60 years, home to rusting heating and air conditioning equipment, an elevator shaft, peeling paint and deteriorating plaster. Today, Mayor Jim Gray reopened the restored dome of Lexington’s Historic Courthouse. And it’s gorgeous.