LexCall 311

LexCall 311 is the City's centralized service and information call center. LexCall 311 can assist you with services including garbage collection, potholes, trash and debris, street signs and other city services. They can also connect you to any city employee or division.

For those callers that feel more comfortable speaking in a language other than English, the City offers an over-the-phone interpreter service (Language Line) to help with communication.

Callers just have to start the language they wish to use at the beginning of the call and a translator will be brought on the line. Language line offers an interpreter in over 150 languages and dialects.

If you have a life or property-threatening emergency, dial 911.

Service requests

LexCall app

The LexCall app allows residents to report non-emergency issues in Lexington-Fayette County. The app works with both iPhone and Android tools to enable individuals to report concerns such as graffiti, potholes and malfunctioning traffic signals. 

The app allows users to select their issues from a list, take photographs of the issue, fine-tune their GPS location on a satellite map and email everything to LexCall, which helps the city locate and resolve the problem.

Both apps are free to download on your smartphone in the App Store (ios) or in the Google Play Store (Android).