Community & Resident Services

Kentucky American Water’s H20 – Help to Others Program

Community & Resident Services has partnered with the Dollar Energy Fund, Inc and we are now a site agency for the H2O – Help Others Programs.

The H20 – Help to Others Program, which is administered by Dollar Energy Fund, assists eligible utility customers with their Kentucky American Water bills. Customers may be eligible to receive a grant that’s applied directly to their utility bill.

Call Community & Resident Services at (859) 300-5300 to schedule an appointment. 

Learn more about the Dollar Energy Fund.

NOTE: Program guidelines and eligibility requirements are subject to change.

Mission, vision and values


The mission of Community & Resident Services is to support individuals and families in sustaining safe housing environments and to achieve financial self-sufficiency.


We empower our vulnerable and underserved residents with high-quality direct service, effective programming and viable resources.


Compassion – Compliance – Coordination – Consistency

Equal Housing Opportunity

We Do Business in Accordance with the Federal Fair Housing Law
(The Fair Housing Amendments Act of 1989) Title VIII of the Civil Rights Act of 1968 (Fair Housing Act), as amended, prohibits discrimination in the sale, rental, and financing of dwellings, and in other housing-related transactions, based on race, color, national origin, religion, sex, familial status (including children under the age of 18 living with parents or legal custodians, pregnant women, and people securing custody of children under the age of 18), and disability. 

Staff directory

Danielle Sanders Director (859) 300-5301
Chelanda Holliday Administrative Specialist Sr. (859) 300-5309
Lorraine Williams Staff Assistant (859) 300-5300
Willie Booker Eligibility Counselor (859) 300-5304
Riki Davis Eligibility Counselor (859) 300-5303
Iris Galvin Eligibility Counselor (859) 300-5308
Leonard Slaughter Eligibility Counselor (859) 300-5305
Kevin Edmonds Social Services Coordinator (859) 225-6395
Dolores Madrid Sanders Social Services Coordinator (859) 300-5312
Sharon Smith Case Management Coordinator (859) 300-5313
Mary Potts Social Worker Sr. (859) 300-5316
Alonda McDermott Social Worker (859) 300-5315
Jessica Ledford Social Worker (859) 300-5314



Tenants’ Rights Workshop

The workshop will take place on Monday, Nov. 14 from 10 a.m. – noon and 5 – 7 p.m. at the Lexington Public Library Tates Creek Branch.

Tenants’ Rights Workshop

The workshop will take place on Wednesday, May 18 from 10:30 a.m. – 12:30 p.m. and 5 – 7 p.m. at the Lexington Public Library Northside Branch.

Community & Resident Services is new name for resource programs within Social Services

A service division within Lexington’s Department of Social Services has officially been renamed to Community & Resident Services, effective July 1, 2020.