Social media public comment policy

The Lexington-Fayette Urban County Government engages customers through many digital outlets, including and LexCall 311. Communicating with the LFUCG through social media further enables customers to contact the LFUCG in a direct and meaningful way.

As designated (limited) public forums, the goal of the LFUCG social media pages that allow public interaction in the form of comments is to be a helpful medium conducive to real-time discussions and useful feedback regarding the topics and matters identified and raised by the LFUCG on its pages.

Please be aware that when engaging with the LFUCG through social media, you are agreeing to:

Commenting on a LFUCG social media site

Lexington-Fayette Urban County Government agencies share information, images and video with the public through external social media websites. Comments made by the public to these sites are reviewed and, while comments will not be edited by LFUCG personnel, a comment may be deleted if it violates the comment policy described here.

  • Malicious or harmful software.
  • Comments posted by automatic software programs (ie. bots).
  •  Advertisements, promotions, or solicitations of a commercial product or service.
  • Confidential, sensitive, or private information.
  • Obscene, indecent or profane language, pictures and/or videos.
  • Threats of violence or to public safety.
  • Copyrighted or trademarked materials in violation of state or federal law.
  • Comments not related to the posted topic for the LFUCG social media page or post.
  • Disruptively repetitive content.
  • Violate any local, state, or federal laws and/or is otherwise unlawful.

This comment policy is subject to amendment or modification at any time.

User created content

Social Media Representatives monitor social media accounts. However, neither they, nor the Lexington-Fayette Urban County Government, its divisions, departments, officials, or programs, are responsible for the content generated by users on these platforms. Users are welcome to submit or post content, including photographs and videos, to an official LFUCG site where the agency allows users to post content, the content meets the standards articulated in this Customer Use Policy and pertains to the subject of the social media site.

Users may only post their own, original content. Reproduced or borrowed content that reasonably appears to violate third party rights will be deleted. Users should have no expectation of privacy when posting to an LFUCG site. Any user created content or comment is the opinion of the user only, and publication of any user created content or comment does not necessarily imply endorsement of, or agreement by, the Social Media Representative, the Lexington-Fayette Urban County Government, or its divisions, departments, officials, or programs.

Open records

LFUCG social media accounts are subject to the Kentucky Open Records Act. Any content maintained in a social media format that is related to LFUCG business, including a list of subscribers and posted communications, is a public record. Content posted or submitted for posting is subject to public disclosure under the Kentucky Open Records Act.

Questions or concerns

Questions or concerns regarding the Lexington-Fayette Urban County Government's social media activity and/or this Customer Use Policy should be submitted to

To contest the removal of a comment, the user must submit to the Division of Government Communications at a written statement providing grounds for publication of the comment. Requests shall be responded to within a reasonable time.