Citizens' Advocate Office

Created in the Lexington-Fayette Urban County Government Charter to provide citizens an ombudsman or independent agent with the government, the Citizens' Advocate:

  • Investigates citizens' complaints.
  • Discloses any irregularities or abuses found in the LFUCG or with its officers, agents or employees.
  • Recommends policy changes to improve citizen access to LFUCG departments, divisions, agencies and offices.
  • Suggests ways to strengthen the government system.
  • Provides callers with information and referrals.

The Citizens' Advocate Office is not a substitute or replacement for a department's normal complaint resolution mechanism. The complainant must make a reasonable effort to solve the problem with the agency before contacting this office. In order to investigate, the involved agency must be part of the Lexington-Fayette Urban County Government.

Please Note: The Citizens' Advocate is not authorized to investigate complaints against:

  • Elected officials outside the Urban County Government
  • Constitutional offices, courts, fiscal court or county clerk
  • State or federal government offices
  • Private parties
  • Outside agencies or non-governmental organizations
  • Police officers

Citizens' Advocate Complaint Form