What is dockless bikeshare?
Dockless bikeshare is a short-term rental program that allows users to rent a bicycle that, upon finishing a ride, can be locked and left anywhere, rather than being locked to bike rack (see specific parking instructions below). The dockless bikeshare program is provided by Spin at no cost to the city.
Why is the city launching a pilot program instead of a full-scale program?
Personal mobility vehicles are changing the way public right of way is used across the country. The pilot program will inform the City of Lexington on developing a policy framework for how these companies could operate in our public right of way. This is a new technology for Lexington and we understand there may be a learning curve. A pilot program allows us to test the program and analyze usage data to understand if dockless bikeshare would be a valuable part of our transportation infrastructure. If we’re excited about the results from the pilot, they will inform us on how to scale up operations and implement a full-scale program.
How do I check out a bike?
To check out a bike, download the Spin app by going to the Apple Store, Google Play Store or visiting www.spin.pm. You will be asked to create a user profile within the app to provide your personal information and account with your personal payment method. The app will keep your personal information secure. When you’re ready to ride, open the app to find a bike near you and use the app to scan the bike’s QR code to unlock. Once you’re finished using the bike, pull down on the physical lever on the bike to lock it. Here's a short video showing how it works.
Who can use a Spin bike?
For a fee, bikes are available for use by:
- Anyone 18 years of age or older
- The parent or legal guardian of a user who is 13 years of age or older
Users are encouraged to keep the bikes within the city of Lexington or on the University of Kentucky campus.
What does it cost?
It costs $1 for a 30-minute ride. Students, faculty and staff who register using an .edu email address can ride for a 50 percent discount. There are also pricing options for low-income households (see below).
What if I don’t have a smartphone and/or a credit card?
A major goal of Spin’s dockless bikeshare program is to provide everyone with an equitable and accessible form of transportation. Therefore, Spin offers a bank-less text phone option in Lexington with Spin Access. Spin Access provides riders without smartphones or credit cards access to Spin bikes. Riders use cash to purchase Spin Access cards at partner locations. Using your cell phone text the code on the card to a dedicated number to sign up. Once registered, you text the bike number to that very same number to unlock bikes.
How does the bike know when to stop charging me?
When you are done with your ride, lock the bike by pulling down on the physical lever on the bike and the ride is over. The app will stop charging you as soon as the bike is locked.
Do I get charged for a ride from when the bike is unlocked to locked, or for a straight 30-minute timeframe?
You may complete multiple trips during the allotted time frame. A trip begins when the bike is unlocked and ends when the bike is locked.
Safety & Parking
What are the rules of the road?
By law, bicycles on the roadway are vehicles with the same rights and responsibilities as motorized vehicles. Spin riders need to follow local traffic laws and share the road with other vehicles. Never ride against traffic.
Should I wear a helmet?
It is strongly encouraged that everyone wear a helmet when riding a bike, whether it’s a dockless bike or their own.
Where can I ride a Spin bike?
Use the bike lane if there is one available, unless that lane is blocked or has safety hazards such as debris, grates, or open car doors. If no bike lane is available, ride in the roadways, but exercise caution. Riding on the sidewalk is dangerous and not recommended for adults. Motorists are not looking for you especially if you are riding against the flow of traffic. If you must ride on the sidewalk for a short stretch, be sure to: Ride at a walking pace; Watch for pedestrians and yield to them at all times; Use extra caution at every driveway/intersection and assume drivers aren’t looking for you.
Where can I park a dockless bicycle?
Spin’s bicycles are not required to be locked to a bike rack, but there are still parking requirements for the bikes. Spin bikes must be parked at, or within a few feet of, a bike rack or in the landscape/furniture zone of the sidewalk. In the absence of a bike rack or furniture zone, bikes can be parked in the city right of way, provided it does not block travel (on foot, bike or car) and does not damage landscaping or other street furniture. Bikes shall not be parked blocking disability access ramps, in front of driveways or bus stops, and they should not be left on private property, unless it’s an authorized commercial business. Get more information on how to park.
What do I do if I see a Spin bike parked in an inappropriate location or needs repairs?
Please report via the app or website, or contact Spin directly:
People may elect to physically move bikes that may be poorly parked, as it’s quicker and more effective, but residents are not expected or required to “self-police” bike parking. That is ultimately the responsibility of Spin.