City increases efficiency with optimized collection routes

Lexington’s Division of Waste Management will serve the city using new collection routes starting Monday, September 9, 2019. Collection days for residents and businesses will not change.

The number of households and businesses served by the Division of Waste Management has grown as the city has grown. The division is meeting these increased service demands by making operations more efficient through better balanced routes. The new routes are expected to result in savings from a reduction in mileage traveled and other efficiencies.

Residents and businesses may experience some delays in service during the initial rollout of the routes as drivers get familiarized with new service locations. Residents can help by placing carts at the curb the evening prior to their collection day and by placing carts three feet apart – and three feet away from other objects such as mailboxes, trees and vehicles.

Lexington’s Division of Waste Management has been a leader in the use of technology to improve its service through the use of Routeware. This route management system aids in scheduling, dispatching and monitoring collection routes. The software system is used daily by managers, dispatch and call center personnel, and route drivers to help track route progress and resolve collection issues that may arise.

For information or requests regarding waste collection, including to report missed service, please contact LexCall at 3-1-1 or 425-2255.

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Driver using Routeware