City taking over LEXserv billing system from Cincinnati; system to temporarily shut down for upgrades

LEXINGTON, Ky. (May 8, 2017) – Lexington’s Division of Revenue will be taking over the LEXserv billing system from Greater Cincinnati Water Works, saving money for the city, creating jobs and improving customer service efficiency.

Beginning May 15, the city will manage all LEXserv customer service and billing services, eliminating the need for outsourcing and benefiting LEXserv customers. Some of the many benefits include:

  • City will save taxpayer dollars by moving system in-house
  • Customer service will be handled by LFUCG staff in Lexington, creating jobs
  • Payments will be mailed to a Lexington address for processing
  • New web portal for customers to make payments, review billing

Temporary service shut down
As a result of this LEXserv transition, the system will temporarily need to shut down for necessary upgrades.

The LEXserv online and phone bill pay system will be down from Wednesday, May 10 at 5 p.m. until Monday, May 15 at 8 a.m. 

The LEXserv office, located at 218 E. Main St., will be unable to accept in-person payments Friday, May 12. 

The city’s Revenue Payment Center will be open Friday during normal business hours to process any payments not related to LEXserv. 

Late fees
Customers with LEXserv billing due dates that fall during the system upgrade period, May 11 - 16, will not be penalized for late payments. 

Customer service
The LEXserv customer service phone line, 1 (888) 987-8111, will still be open for customers who have questions regarding billing or services.