Late payments options

Sometimes unexpected things happen. LEXserv is willing to help customers who find themselves in difficult situations.

What if I can’t afford to pay my bill?

Residents who are having trouble paying their LEXserv bill, may call (859) 280-8047 or 1 (888) 987-8111 to discuss possible payment plans. 

A resident who is age 65 or older OR who is receiving social security disability benefits AND whose annual income is under $25,000 can apply for a discount to these fees. Contact Adult Services at (859) 300-5300 for information.

What happens if I do not pay my bill? Will my water be shut off?

Failure to pay the LEXserv City Services fees will result in an additional 10 percent penalty, interest charges, and may result in termination of water service.

Call LEXserv Customer Service at (859) 280-8047 or 1 (888) 987-8111 to discuss payment options.

How long do I have to pay my LEXserv bill?

Payment is due 21 days from the bill issue date. Delinquent bills will incur a 10 percent penalty on the outstanding balance plus additional interest charges.

Other questions about billing or payments?

Call LEXserv Customer Service at (859) 280-8047 or 1 (888) 987-8111.

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