Late payments options

Sometimes unexpected things happen. LEXserv is willing to help customers who find themselves in difficult situations.

What if I can’t afford to pay my bill?

Residents who are having trouble paying their LEXserv bill, may call (859) 280-8047 or 1 (888) 987-8111 to discuss possible payment plans. 

A resident who is age 65 or older OR who is receiving social security disability benefits AND whose annual income is under $25,000 can apply for a discount to these fees. Contact Adult Services at (859) 300-5300 for information.

What happens if I do not pay my bill? Will my water be shut off?

Failure to pay the LEXserv City Services fees will result in an additional 10% penalty, interest charges and may result in termination of water service.

Call LEXserv Customer Service at (859) 280-8047 or 1 (888) 987-8111 to discuss payment options.

How long do I have to pay my LEXserv bill?

Payment is due 21 days from the bill issue date. Delinquent bills will incur a 10% penalty on the outstanding balance plus additional interest charges.

Other questions about billing or payments?

Call LEXserv Customer Service at (859) 280-8047 or 1 (888) 987-8111.

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