Created in the Urban County Government Charter to provide citizens an ombudsman or independent agent with the government, the Citizens' Advocate:
- Investigates citizens' complaints.
- Discloses any irregularities or abuses found in the UCG or with its officers, agents or employees.
- Recommends policy changes to improve citizen access to UCG departments, divisions, agencies and offices.
- Suggests ways to strengthen the government system.
- Provides callers with information and referrals.
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