This division provides mainframe and microcomputer support, database development and information services to divisions of the Urban County Government and some outside agencies. About 1200 personal computers have access to a mainframe, internet, electronic mail at over twenty (20) locations throughout Fayette County. Computer Services has three components, mainframe and Information Technology (IT) and Geographic Information Services (GIS).
The staff of the Mainframe Department is comprised of Computer Analysts, Computer Operators, and Data Entry personnel. All these individuals work together to create programs, input data, and produce data output that enables the more than 1200 mainframe users of LFUCG to work efficiently on a daily basis. Payroll is balanced, checks are generated, the budget is produced, revenue is managed, and many other tasks are completed using the Mainframe system. We support many necessary functions within LFUCG by ensuring that data on the Mainframe is accurate, accessible, properly maintained and securely protected. Our analysts and operators update mainframe programs and customize reports daily, based on the needs of our users.
The Office of Information Technology supports LFUCG in two critical areas:
- Microcomputer Support
The Microcomputer Support (MCS) section provides direct hardware and software support services for all personal systems throughout LFUCG. Our staff of certified and experienced technicians maintains, builds, upgrades, repairs and recycles these computers as well as offering assistance to employees with the software they use in their daily work. We are also responsible for oversight of all printing in government and support the physical infrastructure of the network. Additionally, MCS constantly evaluates and recommends future system acquisitions, with a strong emphasis on Green Technologies.
- Network Support
The Network Support section serves LFUCG through a series of services that includes integrating computer systems, telephone support, negotiating and managing information technology related contracts, and technology assistance and support. Network Support assists all government departments in responding to the needs of the citizens by enabling employees to quickly access vital information. Our staff of technicians and engineers constantly monitors the digital and telephonic networks, upgrades those environments as necessary, and provides secure communications to better support the needs of LFUCG employees and the citizens we serve.
Applications & GIS
The Applications section provides software development, software support, and database maintenance for programs used within the LFUCG. The section also assists in the selection, purchase, deployment, and maintenance of third-party software solutions. The Applications section also includes the Geographic Information Systems (GIS) office. The GIS office maintains all geographic data, supports GIS applications, and provides mapping services to the LFUCG and the public at large. Learn more about GIS
The LFUCG Service desk endeavors to enhance customer productivity using best practices by being
a customer friendly single point of contact administering high-performing, critical customer
technical assistance of customer challenges with supported software, hardware and operating systems.